We don't wantto be the biggest,just one of the bestin the business.
Since 2011 we have been delivering nearshoring solutions for customer experience, back office and market and opinion research from our base in Kosovo, focused on German- and English-speaking markets. Our reputation as a boutique provider with a focus on quality lets us build a unique symbiosis between clients and employees.
We stand for a high degree of flexibility and commitment. Our approach is collaborative, and our efforts are made for the long term.
01Boutique providerfocused on quality, not volume
02Dedicated servicededicated employees, no blending
03Short pathsunbureaucratic, fast and collaborative
As a Swiss company, we identified Kosovo as the ideal location for a German-speaking call centre. The strong bond between Kosovars and the DACH region has made German the most widely spoken foreign language in Kosovo.
GMT+1
The same time zone as your team. 2 to 3 hours' flight from every major European city.
ZugSwitzerland--:--:--
StuttgartGermany--:--:--
PrishtinaKosovo--:--:--
Fernsehkind
Channel: German
“Fernsehkind”
Nearshoring to Kosovo makes sense culturally, not just linguistically. Many of our employees have lived in Germany or grew up watching German television. We fondly call it being a Fernsehkind: a TV kid.
We consistently set the highest quality standards, and we are glad to help you source your customer service in German, English, French and Italian, cost-effectively and nearshore from Kosovo.
10,000+
people in Kosovo speak fluent German
300+
employees in Prishtina
400+
workstations across three locations
4
languages: German, English, French, Italian
(03)ServicesFour disciplines
What we do for you.
First-class services in German, English, French and Italian. We speak your language, so your customer care happens at the highest level.
Keep scrolling
01 / 04Customer experience
As a proactive partner, we continuously improve your incoming customer conversations, on the phone and by email.
Since 2012 we have been conducting telephone surveys (CATI) for renowned market research institutes, in German and English, in line with the current ESOMAR guidelines.
Better performance through outsourcing: you focus on your core business, we focus on your quality targets in customer service and your growth targets in sales.
01Focus on your core business
02Better service quality
03Cost savings
04Autonomous day-to-day operation after implementation
At Baruti, you decide whether a proposed employee is right for your company. Only with us do you get a veto on staff selection, and with it a decisive say in who makes up your team.
1
We recruit.
We find suitable employees for you and spare you this labour-intensive process.
2
You decide.
With your veto, you decide yourself whether a proposed person is right for your company.
3
We train.
Our trainee programme trains the employees you approve. Documented training prevents knowledge loss.
(05)PeopleNative German speakers
Our line managersstarted onthe line.
Everyone who leads here started out on a headset.
Our people are the driving force behind our success story. The entire overhead team in the Baruti world is made up of former agents. The key to our success: native-level German speakers, carefully selected and trained in our own trainee programme.
Through its CSR role, Baruti is regarded as a pioneer in Kosovo. As the very first employer to introduce four weeks of paternity leave, we set new standards. We have received several awards for our social and environmental commitment.
4
weeks
of paid paternity leave. As the very first employer in Kosovo to offer it, we set a new standard.
Award
Year 20162222000011116666
01 / 04
2016, Ministry for Diaspora, Kosovo
Migrant of the Year
For promoting direct investment in Kosovo. Baruti is a product of migration, and the award honours our contribution to the country's economic development.
2017, USAID
Equal Employer of the Year
Recognition for gender equality and our commitment to equal treatment, regardless of origin, religion, gender, age or disability.
2017, Swedish Embassy, D4D, Olof Palme International Center
Company of the Year for maternity and paternity leave
Parents should have time to adjust to their new reality after a birth. We were the first company in Kosovo to offer paternity leave.
2018, City of Prishtina
#barutigoesgreen
Our volunteers make the city more beautiful and plant trees to protect nature. The City of Prishtina honoured us for this initiative.
The cooperation agreement creates concrete opportunities for internships, training and study visits for students.
We support the International Documentary and Short Film Festival, Kosovo's most renowned cultural event and one of the leading film festivals in South East Europe.
Baruti at CCW in February 2024 in Berlin, at stand D4 in hall 2.
(09) Get in touch
Local time Prishtina--:--:--
Let'stalk.
Please make your choice.
Talk to us and get a solution tailored to your needs. We get back to you personally, in German, English, French or Italian.
