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Services

Call centre
services
from Kosovo.

At Baruti, we deliver first-class services in a wide range of languages. We communicate in your language, so your customer care runs at the very highest level.

Languages

DEENFRIT
Agent in Baruti's open-plan office
Employee processing files at her desk
Agent with a headset in front of a yellow wall
Hands on a keyboard
Agent with a headset on a call
Agents at their workstations
Laughing agent with a badge
(01)Outsourcing in Kosovo

Better performance through outsourcing.

The Baruti building in Prishtina with the lettering “macht's möglich” (makes it possible)

Prishtina, Kosovo

You can concentrate on your core business. Our concern is reaching your quality targets in customer service, contributing to your growth targets in sales, and everything else around outsourcing. We support you from planning to execution with prompt and efficient service.

Compared with large corporations, working with us is straightforward: new tasks do not go through lengthy processes, they are confirmed and put into practice quickly.

As early as 2011, the founders of Baruti AG recognised the potential of Kosovo's German-speaking population and identified the capital, Prishtina, as an attractive location for the call centre industry. With more than 300 employees, Baruti is today one of the largest providers in Kosovo and, through its work with international companies, makes a significant contribution to knowledge exchange in the country.

Why you should choose Baruti

    • After a coordinated implementation phase, Baruti runs day-to-day operations largely on its own.
    • We support you from planning to execution with prompt and efficient service.
    • Working together is simple and effective, without lengthy processes.

(02)Inbound

Your proven partner for customer service outsourcing.

As a proactive partner, Baruti helps you continuously improve your incoming customer conversations in these areas:

  1. 01Phone and email customer support
  2. 02Professional telephone answering service
  3. 03IT support for your technical needs
  4. 04Effective complaint management
  5. 05Office administration that keeps your back free
  6. 06Precise calendar management
  7. 07Careful maintenance of your customer database

Experience & industry know-how

Agent with a headset at his workstation in front of a yellow wallTransport & logistics
  • Information on the product portfolio and prices
  • Tracking updates for letters and parcels
  • Opening tracing requests
  • Advice on damaged or missing deliveries
  • Understanding handling of complaints
  • Finding solutions, for example by re-checking the shipment status
(03)Back office

Streamlined business processes: back-office solutions with near-shore excellence.

Let us turn your back office into a smooth, efficient process, so you can focus on what really matters.

Our back-office solutions include

  • Order processing
  • Ticket handling
  • Accounting
  • Controlling
  • Purchasing
  • Data maintenance and knowledge logistics
  • Efficient secretarial services

Experience & industry know-how

Hands on a keyboard in front of a petrol-coloured wallE-commerce
  • Seamless order processing
  • Punctual invoicing
  • Fast email support
  • Efficient ticket handling
(04)Market research

Market and opinion research

Telephone surveys since

2012

Since 2012 we have been conducting telephone surveys (CATI) for renowned market research institutes, in German and English, in line with the current ESOMAR guidelines.

As a proactive partner, we help you carry out telephone surveys (CATI) and deliver high-quality interviews for German- and English-speaking market research institutes.

Our expertise covers

  • 01Social research
  • 02Political and election research
  • 03Media research
  • 04Industrial market research
  • 05Financial market research
  • 06Consumer research
Interviewer with a headset conducting a telephone survey

Project experience

Customer service

  • Satisfaction surveys after the last visit
  • Data reconciliation
  • Booking follow-up appointments
  • Collecting suggestions for improvement

Goal: Customer care and analysis

Audience measurement

  • Opinion polls on the popularity of radio stations
  • First contact with potential participants
  • Respondent selection with the Kish grid
  • Categorising hard refusals

Goal: Representative data collection for local radio stations

Satisfaction studies

  • Opinion polls on satisfaction with existing providers
  • Recording attributes and provider associations

Goal: A representative picture of opinion

(05) Get in touch

Local time Prishtina--:--:--

Please make your choice.

Talk to us and get a solution tailored to your needs. We get back to you personally, in German, English, French or Italian.